Frequently Asked Questions
Everything you need to know about your Prolux beauty experience.
Are Prolux Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products safe for sensitive skin?
While our formulas are dermatologically tested, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.